OFFDUTY / FAQ
Questions, answered.
How do I buy?
Explore Timeless, our first earring collection; Fashion is on its way. Purchasing is not open yet, but you can ask about any piece right now: every piece has an "Ask about this piece" button, and our Bespoke page is open for enquiries. You can also leave your email on a piece page to hear when sales open.
What are the pieces made from?
Timeless is 14k or 18k gold, your choice, with diamonds; Niko centers a 1-carat lab-grown diamond in each earring. Daisy is gold and pearls. Fashion is demi-fine, with exact materials published at launch.
How do I ask about a piece?
Tap "Ask about this piece" on any earring, or write to hello@offduty-jewelry.com. We answer every question before purchasing opens.
What about shipping and returns?
The full policy publishes when purchasing opens. Want to know already? Write to hello@offduty-jewelry.com.
How are the lines different?
Timeless is our earring collection. Fashion is our forthcoming demi-fine line. Bespoke starts with your own idea.
Are the images final products?
Timeless galleries combine the supplied product images with generated angle and styling studies. Fashion and Bespoke mood images are illustrative, not a promise of a final product.
Where are the reviews?
Verified reviews appear only after real purchases. We do not publish invented reviews.